All fish are guaranteed to arrive alive.
Occasionally, fish that get shipped sometimes don't make it, even with the best of care and efforts. In the unlikely event of DOA fish, we do require photos of the fish inside the unopened bag they were shipped in, within 2 hours of delivery of time, for any DOA credit. Once the bag is opened, we can no longer guarantee the fish.
We will provide a 100% credit for the cost of the fish with approval of any DOA claim. Shipping costs are not refundable.